Customer Voice and Engagement Business Partner
Salary: £44,043 - £47,634 (Please note, this role is currently subject to a job evaluation review)
Hours: 37 hours per week
Location: Wolverhampton, with home working as part of a flexible working arrangement, agreed with the manager.
Job Type: Permanent
Overview
We have an exciting opportunity for a people‑focused Business Partner to join our Communications & Engagement team.This is an influential role focused on customer and community engagement, ensuring customer voices are heard, valued and used to shape and influence service delivery across Wolverhampton Homes.You will work in partnership with services across the organisation, lead a team of Resident Engagement Officers, and co-ordinate delivery of our engagement framework in line with regulatory expectations and direction and input from our Shareholder, the City of Wolverhampton Council.
Key Responsibilities
* Lead a meaningful, strategic approach to customer and community engagement across Wolverhampton Homes
* Act as a trusted business partner, ensuring customer insight influences service design and improvement
* Lead, support and develop the Resident Engagement Officers to deliver inclusive, impactful engagement
* Build strong relationships with customers, tenant groups, communities, internal and external stakeholders
* Coordinate engagement activity, consultations and events that respond to customer and community needs
* Analyse feedback, insight and data to identify themes, trends and opportunities for change
* Champion inclusive engagement and support compliance with tenant voice and regulatory expectations
About you
* Are you passionate about meaningful customer and community engagement, with a track record of ensuring customer voices genuinely influence decisions?
* Do you have the confidence, credibility and gravitas to build trusted relationships, challenge constructively, and influence services?
* Can you connect insight, themes and trends to wider organisational and regulatory priorities, balancing strategic thinking with practical delivery?
* Are you able to convey and clearly articulate themes, trends and information in a way that supports positive customer understanding and effective business communication?
Reports To: Communication and Engagement Manager
Equality and Diversity
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves.Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
#J-18808-Ljbffr