Quick Snapshot:
Job Title: Complex Care Coordinator
Location: Denton, Greater Manchester
Salary: Up to 26K (+ On Call Payments and Bonus)
Contract: Full-Time, Permanent
Are you looking for a rewarding job where you can make a difference in people's lives? Then, being a Complex Care Coordinator might be the role for you! You will play a pivotal role in scheduling and coordinating care visits to ensure our clients receive the best quality care when they need it.
A little about us
We like to think of Routes as an incredible team of people from all walks of life, working together with one thing in common: we all care about making a difference. And that's not just for our clients but for our workers too.
For the last 15 years at Routes, we have been taking pride in what we do: delivering high standards of care that prioritize people's wants and needs, allowing them to live the way they choose in the comfort of their home.
If this sounds like a team you'd like to be part of, we're already on to a winner. But how about we sweeten the deal a little more?
We want to help you flourish in your career — Routes provides the tools so you can focus on what truly matters: delivering good care to your community.
What does this mean?
* Centralized support teams to keep things running smoothly behind the scenes. HR, Payroll, Quality, and Marketing, to name a few.
* Our in-house recruitment team to ensure you have the staff you need. We pride ourselves on recruiting our own people and have zero agency use.
* Routes Academy, which ensures the team is highly trained and offers opportunities for career progression and development.
* We recently introduced Digital Care Plans, making our operations more efficient.
* Speaking of digital — we also have our own friendly IT team ready to assist with any IT needs.
And of course, a few extra perks like:
* Wellbeing and financial support through our Employee Assistance Program (EAP).
* 25 days holiday, additional bank holidays, and an extra day off for your birthday.
* Saving for your future with our Pension Scheme.
* A competitive salary plus an attractive bonus based on service performance.
* A fun, friendly, and supportive workplace (we have many great personalities!).
So, what do you think? If you're interested in joining Routes as a Complex Care Coordinator in Denton, here's what we're looking for:
* Someone passionate about putting people first.
* Organizational and time management skills.
* An understanding of CQC regulations.
* Superb communication skills, with the ability to coordinate a team of healthcare workers.
* An NVQ in Health and Social Care would be a big bonus.
* Willingness to participate in on-call duties.
Your typical day-to-day will include:
* Coordinating care delivery using our scheduling system.
* Adapting to schedule changes, including staff availability and new clients.
* Ensuring healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.
* Collaborating with your Service Manager and Complex Case Managers to deliver high-quality care.
* Maintaining regular contact with clients and ensuring person-centered care is delivered.
* Recording concerns, complaints, and compliments.
* Managing on-call duties on a rotating basis.
This could be the start of an incredible journey, changing lives in our community. We look forward to hearing from you!
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