Job Title: People Services Hub Operations Manager
Location: Milton Keynes, Buckinghamshire (Hybrid working available)
Salary:Up to £57,422
Job Type: Full-time, FTC until July 2026
Start Date: ASAP
The Role
The Open University is seeking a motivated and strategic People Services Hub Operations Manager (Advisory/Tier 2) to lead their advisory support and administration teams. This exciting opportunity places you at the core of delivering service excellence across the employee lifecycle and shaping the future of HR operations at a globally respected institution.
Reporting to the Senior Operations Manager, you will manage a dynamic team across Tier 2 General, Absence & Wellbeing Support, Formal Processes, and Associate Lecturer Operations. This is an ideal role for a confident leader who thrives on collaboration, innovation, and empowering people-focused, digitally enabled HR services.
Key Responsibilities
1. Provide leadership and management to Team Managers and Advisors within the Tier 2 Advisory function.
2. Oversee operational delivery of complex HR matters, ensuring quality and legal compliance.
3. Drive improvements in HR advisory services, embedding digital tools, automation, and AI where appropriate.
4. Ensure up-to-date documentation and process governance to suppor...