Are you an organised and customer‑focused professional with experience in property maintenance or construction? Southampton City Council is seeking a Void Maintenance Coordinator to join our busy Housing Works team, supporting the delivery of high‑quality repair and maintenance services across our housing stock.
This is a full‑time (37 hours per week) office‑based role within our Empty Homes (Voids) service.
About The Role
As a Void Maintenance Coordinator, you will play a key role in ensuring that empty council properties are repaired, maintained, and re‑let efficiently and to a high standard. You will support managers in planning and coordinating works, deploying trade resources, and ensuring all services are delivered in line with council policies, service standards, and health and safety requirements.
You Will Be Responsible For
* Coordinating and monitoring repair and maintenance works for void properties
* Planning and allocating trade and contractor resources to meet deadlines and service targets
* Managing and updating work orders, schedules, and internal systems
* Liaising with contractors, energy suppliers, and internal teams to ensure smooth service delivery
* Providing high‑quality administrative support, including processing invoices, raising orders, and maintaining records
* Handling customer and stakeholder enquiries professionally via phone, email, and in person
* Supporting performance monitoring, identifying trends, and contributing to service improvements
About You
We are looking for a motivated and resilient individual who thrives in a demanding operational environment.
You Will Demonstrate
* Experience working in a property maintenance, housing, or repairs environment
* Strong planning and organisational skills, including the ability to prioritise workloads and meet tight deadlines
* Excellent communication and customer service skills, with the ability to remain calm under pressure
* Good IT literacy, with experience using databases, scheduling systems, and Microsoft OfficeThe ability to analyse information, solve problems, and resolve issues effectively
* A collaborative approach, with experience working alongside colleagues, contractors, and external partners
A relevant qualification (e.g. NVQ Level 2 in Business Administration or similar) and experience in a busy maintenance environment are desirable.
About Us
At Southampton City Council, we are committed to delivering high‑quality housing services that make a positive difference to our residents. Our Housing Operations team manages repairs and improvements to approximately 1,200 empty properties each year, ensuring homes are ready for new tenants as quickly as possible. We are proud to support a Child and Resident Friendly City, working to create a greener, fairer, and healthier Southampton.
Why Join Us?
* Access to the Local Government Pension Scheme
* Generous annual leave (25 days rising to 29 after 5 years)
* Employee support services
* Interest‑free travel loans and discounts
* Family‑friendly leave (maternity, paternity, and adoption)
* Opportunities for career progression and development
#J-18808-Ljbffr