We have an exciting opportunity for a Area Client Experience Manager to join our team. You’ll manage, develop and mentor the Funeral & Memorial Consultant team so client expectations are exceeded by delivering the best end of life client experience throughout all funeral homes.
This is a field based role therefore you'll need a full UK driving license, company car provided.
You'll manage our branches in...
1. Frome
2. Gillingham
3. Hinton, Christchurch
4. Poole & Wimborne
5. Shaftesbury
6. Warminster
7. East Cowes, Isle of Wight
8. Freshwater, Isle of Wight
9. Lake, Isle of Wight
10. Newport, Isle of Wight
11. Ryde, Isle of Wight
12. Shanklin, Isle of Wight
The successful candidate will most likely spend three days per week across Hinton and Poole & Wimborne, one day per week at our West branches, and one day per week at our Isle of Wight branches.
What you'll get...
13. 20% colleague discount in our retail shops
14. Company car
15. Health & dental cash plans
16. 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
17. Employee Assistance Programme
18. Life insurance & NEST pension
19. Financial wellbeing tools & share incentive scheme
20. Cycle-to-work & Electric Vehicle schemes
21. Training & development opportunities
What to expect...
22. Manage, coach and mentor a dedicated team to ensure all funerals arranged exceed client expectations.
23. Oversee funeral arrangement and funeral home operations, ensuring standards and procedures are upheld.
24. Handle team performance, recruitment, and development with a focus on accountability, behaviours and excellence.
25. Ensure compliance, security, and operational efficiency while managing budgets, targets and KPIs.
26. Identify areas for improvement and develop and deliver any changes required.
27. Manage, investigate and ensure a timely resolution of complaints.
28. Build relationships with external agencies and promote community engagement initiatives.
What we're looking for...
29. Strong leadership experience in operations or customer service.
30. People-focused, with proven skills in coaching and team management.
31. Excellent communicator and problem solver, with strong organisational abilities.
32. High attention to detail and excellent planning and prioritisation skills.
33. IT literate and confident in managing budgets and performance.
34. Funeral industry experience is a plus but not essential.
Training...
35. Previous experience within the funeral industry is not required as we’ll provide full training
36. Travel to other sites will be required
About Us...
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Recruitment Process...
37. Make your application
38. If you're successful, we'll contact you to arrange a telephone interview
39. If you're successful, we'll arrange an on site interview and review your Eligibility to Work in the UK documentation
40. Feedback and next steps
Successful candidates will undergo a DBS check as part of compliance requirements.
If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.