German Speaking Inbound Customer Service Advisor
Join to apply for the German Speaking Inbound Customer Service Advisor role at Denise La Grassa
Newcastle – Remote/Hybrid
Full time | Permanent | £23,809 per annum
The Company Youll Work For
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company is ideally situated just south of Newcastle City Centre, with excellent links to public transport; this role is remote/Hybrid and you do not have to live local, however you must live within a reasonable distance to travel to the office. The company provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing
* Taking inbound customer service calls.
* Handling a range of administration tasks.
* Delivering a great customer experience for German-based customers both via email and on the telephone.
* First contact resolution of customers and clients queries, requests, orders and complaints.
* Provide support to the team.
* The role will be working Monday to Friday 9am–5pm.
The Person
* Fluent or Professional level German is essential.
* Previous experience in customer service.
* Positive and motivated attitude to work.
* Desire to succeed and develop.
* Customer focused and attentive.
Responsibilities and qualifications are aligned to provide a high-quality inbound customer service experience for German-speaking customers, with remote/hybrid working options and opportunities for development.
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