Contact Centres – Customer service
Do you have experience in the Lettings Industry and want to put those skills to good use? Are you passionate about providing great customer service? And are you looking to join a dynamic and motivated team?
A fantastic opportunity has arisen to join our established residential lettings team at Blundells, as a Senior Property Manager. This is the perfect role for a Property Manager or Lettings Negotiator who wants to take the next step in their career.
Our Senior Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market-leading agent, we’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
Your day-to-day duties may include:
1. Assisting the Manager to motivate the team, inspiring colleagues to support each other to achieve individual, team, and company goals.
2. Assisting with training and coaching Property Managers within your team.
3. Monitoring the team's customer service Key Performance Indicators.
4. Supporting and advising Property Managers on maintenance works, end of tenancy deposits, safety certification, and compliance.
5. Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
6. You will also have a small portfolio of properties to manage, including coordinating repairs and maintenance, organising safety inspections, managing remedial works, liaising with landlords following regular property visits, and assisting your customers with general tenancy queries.
About You:
1. Experience in residential lettings is essential.
2. Excellent communication skills – both written and verbal.
3. Good at building and maintaining relationships with customers and stakeholders across the business.
4. Effective in time management and managing expectations.
5. Naturally robust with a ‘can-do’ attitude.
6. Self-motivated – able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Senior Property Manager:
1. Full training provided, including Senior Property Management and Team Leader development.
2. Excellent career progression, with opportunities across the business.
3. Qualifications in residential lettings.
Benefits of working in Blundells: Connells Group UK:
1. 23 days annual leave, plus bank holiday – increasing with longevity. Plus a day off on your birthday!
2. Pension Scheme.
3. Perks at Work – Discounts on products and services including electrical & travel.
4. Discounts on estate agency, mortgage, conveyancing, and surveying services.
5. Access to our Employee Assistance Programme 24hr, 7 days per week.
6. Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
7. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
8. Cycle to work scheme.
CC00500
#J-18808-Ljbffr