Job Description
AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes. Our customers range from innovative FinTech start-ups to many of the UK and the world’s largest and established banks, asset managers and insurance companies. Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry. The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market.
We’re looking for proactive and customer-focused L1 Application Support Engineers to join our growing support team. As the first point of contact for our customers, you’ll play a key role in delivering high-quality application support, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements.
This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing to ongoing service improvements. You’ll be part of a collaborative team working on a rotational shift pattern (days, backs, nights) and will gain exposure to a range of technologies, including Azure Active Directory, Windows Server, and MS-SQL.
If you’re a problem-solver with excellent communication skills, experience in service desk operations, and a passion for delivering great customer service — we’d love to hear from you.
Job Requirements
* Previous experience as an L1 support engineer, or relevant technical experience that would allow you to confidently assess & respond to issues relating to our application
* Excellent written and oral communication skills are essential
* Solid experience in logging and triaging support tickets
* Strong problem-solving skills
* Understanding of SLA tracking
* Experience in using and updating service desk software
Service Desk Operations
* Ticket Management
* ITIL
System Administration
* Azure Active Directory / Entra ID
* Active Directory
* Windows Server 201x
Desirable
* Educated to HNC level or equivalent in IT-related subject
Database Administration
* MS-SQL – particularly Azure SQL Database
Scripting
* PowerShell / Bash
The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD.
Job Responsibilities
* Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
* Carry out initial investigations and troubleshoot where possible to resolve issues
* Escalate incidents to 2nd line support engineers as required
* Ensure the ticketing system is up to date and accurate at all times
* Participating in proactive maintenance and health check activity across our customer base
* Support the deployment of release and configuration changes following our Change Management procedures
Shift Pattern
You will be rota’d to one of three rotating shifts (dayshift, nightshift, backshift),
Job Benefits
* 26-day annual leave package – plus public holidays for your base location area
* An extra day off for your birthday! (even if it falls on a weekend)
* Salary exchange pension scheme
* The option to buy extra annual leave days
* Annual Company & Personal Performance Bonus Awards
* Employee Nominated On-The Spot Bonus Program. Ranging from £100 - £5000!
* Employee-Referral Scheme
* Private healthcare & hospital cash plan that covers our employees’ partners and dependents.
* Group Life Insurance
* Income Protection
* Length of service awards from 3 years in service
* Regular team-building events and monthly all-staff updates from our CEO
* Opportunities for professional development and growth
* Access to Pluralsight & Udemy
* Gym membership discount
* Byond cashback card – Cashback on purchases from your local high street retailers
* Salary sacrifice cycle scheme – Our cycle to work benefit-pay nothing upfront and save on the cost of a brand-new bike and accessorise. All while saving the planet by reducing your carbon footprint.
Check out our Employee Benefits video via our social media pages!
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