User Researcher | Outside IR35 | Hybrid | London | ServiceNow | 3 month minimum | I’m currently supporting a large UK organisation on a major transformation programme. They’re looking for a User Researcher to lead hands‑on research across workflow‑heavy, enterprise ServiceNow journeys (including portals, catalogues, knowledge and automation). The role sits within an agile delivery team and has a strong focus on translating user insight directly into backlog decisions, design improvements and service outcomes. It is a hybrid role but only 1 day per month in London. Requirements Planning and running qualitative and quantitative user research Working closely with Product Owners, BAs, designers and engineers Shaping journeys across ServiceNow modules (ITSM / HRSD / CSM environments) Communicating insight clearly to both technical and senior stakeholders If this is a role that suits your background available immediately and a role you are interested then apply for this job or alternatively please email your up to date CV to (url removed). User Researcher | Outside IR35 | Hybrid | London | ServiceNow | 3 month minimum