Role: Administration Team Leader (Professional Services)
Location: Leamington Spa (on-site 5 days per week with potential to work one day from home after probation)
Salary: £30,000 plus Benefits
Key skills: Team Lead / Management, KPI performance reviews, 1-2-1's, preparing performance reports for management
Our Client is a highly regards professional services business in Leamington Spa. They have an excellent work environment / culture and are seeking an efficient and collaborative Administration Team Leader to lead a small team of Administrators processing a high volume of administration and customer communications in a busy financial services setting.
Typical duties include:
1. Recruiting, inducting, leading and managing a busy administration team to ensure the highest levels of performance always.
2. Delivering effective 1-2-1, performance improvement plans, personal development plans.
3. Manage the achievement of individual staff members, team and overall department SLA's and targets providing on the job feedback, technical and customer support.
4. To ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consi...