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Job Description: Service Sales Manager
Responsible for overseeing all Service Sales activities within the region, including repairs targets, warranty contracts, retention, and new business development. Liaises with clients, consultants, and service-related specifiers to build relationships and define their requirements. Manages the Service Sales Team, including but not limited to Business Development Managers, Repairs Estimators, and Admin support. Coordinates closely with the Service Manager (Ops) on administrative resources, troublesome lifts, and key client meetings.
Maintenance Contracts
Oversees warranty and new contract sales in line with annual targets, monitoring and managing the Business Development Manager, providing support and guidance. Ensures the Sales logix system is maintained at a high standard, providing live reports as required.
Coordinates repair offers and follow-up by the sales team. Ensures a high volume of enquiries and offers are generated via Dilap reports, identifying troublesome lifts, H&S issues, regulation compliance, engineers, and insurance reports to achieve targets. Conducts site surveys as necessary and prepares accurate sales offers. Regularly liaises with the Service Manager (Ops) to discuss troublesome lifts and special assistance requirements. Ensures all supplier quotes are obtained and orders are accurate for smooth handover to Operations.
Maintains up-to-date information on all live offers and ensures the sales team follows a consistent process for easy information retrieval. Captures all relevant data on BINSA, SLX, and E-files. Provides accurate monthly sales figures and forecasts for departmental reporting.
Product & Client Development
Develops knowledge of the complete Orona regional portfolio. Ensures the sales team recommends appropriate contracts and products to meet customer needs. Builds and maintains existing and new client relationships to ensure long-term sales sustainability.
Resource Management
Identifies team training and support requirements. Assesses team strengths and weaknesses with a long-term view of maintaining a professional, qualified sales team. Holds regular meetings with the Service Manager (Ops), liaising with field techs and engineers to drive sales. Provides advice and suggestions to engineers to maximize sales potential.
Sales Management Ability
Oversees the sales department, generating enquiries and closing orders to ensure growth through industry knowledge and effective sales techniques.
Product Knowledge
Gains a comprehensive understanding of the Orona regional lift portfolio and competitor contracts. Maintains knowledge of pricing and margins to be achieved.
Organising
Ability to manage multiple activities simultaneously, organize information and files systematically, and anticipate the impact of related activities.
Customer Focus
Builds effective relationships with internal and external customers, earning trust and respect by exceeding expectations.
Team Working
Maintains team spirit and morale, demonstrating sensitivity to others.
Presentation Skills
Commands attention and communicates effectively in formal presentation settings, adapting delivery to the audience.
Building Relationships
Builds good relationships with peers and others by cooperating, finding common ground, encouraging collaboration, and representing interests fairly.
Negotiation
Negotiates skillfully in tough situations, winning concessions without damaging relationships.
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