Customer Experience Manager
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This is an exciting career opportunity for a skilled professional to lead the customer aftercare team and drive improvements in customer experience and retention.
Your Key Responsibilities:
* Managing high-stake issues with dealerships and end-users (e.g. supply chain disruptions, fleet management challenges, vehicle malfunctions)
* Driving cost reduction across customer care processes
* Working closely with lenders and commercial decision-makers
* Leading, inspiring, and motivating your team and delegating effectively
The Ideal Candidate:
* Deep knowledge of the automotive industry and car dealerships
* Experience leading teams in a big dealership or car supermarket environment
* Ability to inspire and motivate others
* Strong commercial acumen in complaints and cost savings
* Confident in reporting results back to the business
Career Growth Opportunities:
* A high-impact role that directly supports company growth
* A collaborative environment working with top-tier tech, finance, and customer teams
* A promotion culture where 80% of senior leaders have progressed through the business
* An opportunity to grow within a leading business at the forefront of the automotive sector
This Customer Experience Manager role offers a challenging and rewarding career path for ambitious professionals.