2nd Line Support Analyst | Poole | Competitive DOE
As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
As a 2nd Line Support Analyst, you’ll benefit from:
* Competitive Salary:depending on experience, plus team bonuses.
* Flexible Work Hours:Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required.
* Generous Holiday Allowance:25 days’ holiday plus bank holidays, with additional holiday for long service.
* Pension Scheme:Established company pension scheme.
* Health & Wellness Program:Access to health & wellness and employee rewards platforms.
* Personal Development:Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.
As a 2nd Line Support Analyst, your responsibilities will include:
* Troubleshoot and Resolve:Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
* Configure and Upgrade:Upgrade and configure hardware, software, and related services.
* Document and Maintain:Contribute to infrastructure documentation and create knowledge base articles.
* Escalate and Assist:Act as an escalation point for Line 1 engineers and escalate tickets as needed.
* Client Interaction and Site Visits:Manage client calls and conduct site visits when required.
As a 2nd Line Support Analyst, your skills and experience will include:
* Helpdesk Experience:At least 2 years’ experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
* Microsoft 365:Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
* Server Roles:Experience with Active Directory, Group Policy, DNS, and DHCP.
* Networking:Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
* Certifications:Completed or working towards Microsoft 365 accreditation.
Interested?
This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you’re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
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