Resident Welfare Officer
Location: Bradford, Huddersfield, Doncaster, Barnsley and Halifax
Salary: up to £28,917 per annum plus a car allowance
Contract: Full-Time, Permanent Role
About The Role: Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This front‑line role combines administrative duties, practical support, and pastoral care. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Responsibilities
* Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work.
* Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery.
* Maintain regular contact with service users through face‑to‑face visits and telephone calls, encouraging engagement with appointments and support services.
* Support service users with health, finances, repairs, and the move‑on process, using empathy, problem‑solving skills, and a practical approach.
* Assist with appointments and referrals, including providing fallback support when necessary.
* Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively.
* Arrange food parcels and ensure access to essential resources.
* Contribute to a front‑line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories.
* Assess individual and family needs and identify appropriate support packages to maintain independence.
* Demonstrate excellent communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations.
* Use empathy, perseverance and a supportive attitude in all interactions.
Essential Criteria
* Demonstrable experience in a similar role within housing, support, or welfare services.
* Proficiency in Microsoft Office and general IT competence.
* A full UK Driving Licence is essential for travel between properties and appointments.
* Strong organisational skills, attention to detail and the ability to work independently.
* Excellent communication and interpersonal skills.
* Empathy, problem‑solving skills and a practical approach to meeting individual needs.
* Resilience, teamwork and a strong focus on safeguarding.
* Ability to work under your own initiative and manage conflict.
* Commitment to service delivery and continuous improvement.
* Ability to understand and work with local services and referrals.
* Strong commitment to safeguarding and safeguarding policies.
* Full UK Driving Licence (as above).
Benefits
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day.
* Volunteering Leave.
* Staff perks with Mears Rewards (discounts on groceries, holidays, eye test vouchers, share save scheme and more).
* Family friendly policies.
* Company car for both work and personal use, fuel card and PPE.
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points.
As part of the recruitment process for this role, we will carry out a background, identity, security clearance & BPSS check. For these checks to be completed, we will require proof of identification, proof of address, references, a valid passport and proof that you have lived in the UK for the last five years.
Apply below or discuss your application further; contact: Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk).
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
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