Care Coordinator - Cambridge
The Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission.
The service runs seven days a week 0700 – 2200. The vision of the service is to provide outstanding, patient‑focused, community‑based health care and therapy, optimising people’s potential to achieve their goals by supporting earlier discharge from hospital as part of the HomeFirst model.
The job role is to provide leadership and management to the band 4 assistant care coordinators and band 2 and 3 integrated care workers working in the Intermediate Care Locality. Working in alignment with, and under the direction of the Senior Care Coordinator, the post holder will ensure the smooth implementation of tasks and responsibilities assigned to care coordination regarding allocations, care planning, referrals, pending list management and patient flow.
Main duties of the job
* Act as leader and manager of the care coordination team and enable collaborative working between care coordination, the integrated care workers and the therapy and nursing staff.
* Provide leadership and management (in alignment with the supervision structure) to the team, including undertaking appraisals, supervision, training and development of bands 2, 3 and 4 staff.
* Assist the Senior Care Coordinator and Intermediate Care Team Lead to monitor and report on quality, productivity and patient flow in line with internal KPIs.
* Visit patients in the community to ensure quality, support patient flow and manage any issues related to the delivery of care.
* Deal with telephone complaints, enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies.
* Lead and manage the recruitment of integrated care workers and band 4 care coordination staff in line with processes and policies.
* Support the Senior Care Coordinator in the supervision, development and appraisal of assistant care coordination staff and integrated care workers.
Job responsibilities
Travel independently around Cambridgeshire and Peterborough to meet strict time deadlines. Must hold a full UK driving licence and have use of a vehicle.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high‑quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
We encourage applications from all sectors of the community, particularly from under‑represented groups including disabled people and members of our ethnic minority and LGBTQ+ communities.
Experience
* Experience of staff management or supervision of other staff.
* Experience of care coordination or an equivalent case management or administrative role.
* Understanding of and/or evidence of working within intermediate care or discharge planning pathways.
* Evidence of successful working within multi‑disciplinary teams.
* Evidence of managing workload and ability to prioritise.
* Evidence of supervision training and/or experience of knowledge of safeguarding policies and procedures.
* Experience of working with wider stakeholder groups.
Education/Qualifications
* Level 4 in Business Administration / A Levels or equivalent acquired through experience.
* 5 GCSEs Grade A‑C or 9‑4 including English.
Skills & Abilities
* Knowledge of SystmOne.
* Evidence of leadership ability, able to influence, involve and develop individuals and teams.
* Able to demonstrate commitment to high quality care and service provision.
* Decision‑making and problem‑solving skills.
* Ability to use performance management information and demonstrate understanding of performance information.
* Ability to challenge and manage unacceptable behaviour.
Physical Requirements
* Ability to travel independently around Cambridgeshire and Peterborough area meeting required timescales. A full driving licence and access to a vehicle is essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridgeshire and Peterborough NHS Foundation Trust
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