Job Title
Senior Systems Analyst
Job Details
* Full Time – Fixed Term Contract (23 months)
* Location: High Wycombe Campus (some remote working, occasional travel)
* Salary: £38,784 – £43,482 per annum
* Hours: 37 hours per week
* Reporting to: Business Systems Manager
Responsibilities
* Provide first, second, and third-line support to users.
* Maintain system integrity, security and optimal performance.
* Support the ongoing development, configuration and maintenance of the InPlace system and related digital platforms.
* Deliver complex tasks and high‑profile projects with autonomy to achieve agreed business objectives.
* Analyse how software, hardware and digital technologies fit the university’s business needs.
* Document requirements for new systems and monitor their effectiveness.
* Run requirements gathering and solution design workshops.
* Evaluate enhancements to software and ensure alignment with business requirements.
* Provide second and third level support to staff, meeting Digital and Technical Services (DTS) SLA’s.
* Identify, define and analyse problems encountered by end users and apply knowledge to derive solutions.
* Lead, plan, test and implement system enhancements and new interfaces.
* Coordinate data gathering, cleansing and validation for system enhancements.
* Prepare, coordinate, manage and deliver Unit Testing, Integrated System Testing (IST) and User Acceptance Testing (UAT).
* Prepare system design, policy, procedure and process documentation.
* Assist in developing training materials and deliver end‑user training.
* Support the Business Systems Manager in running and managing user groups.
* Ensure secure management of all information in accordance with BNU policies and legislation.
* Comply with all relevant legislative and regulatory requirements (Data Protection, GDPR, Health and Safety, UKVI, Equality and Diversity).
What We Offer
* Generous holiday entitlement (30 days per annum, plus bank holidays and closure days).
* Hybrid working (dependent on business needs).
* Training and development support opportunities.
* Contributory pension scheme.
* Discounted gym membership for our on‑site gym.
* Range of staff discounts with major retailers.
Education, Qualifications & Training
* Degree in a relevant subject (A).
* IT systems related qualification (A).
* Qualification in project methodology (e.g. Prince2, MSP, Agile) (A).
Knowledge & Experience
* Delivering an excellent customer experience (A/I).
* Experience and knowledge of business processes (preferably in Higher Education) (A/I).
* Experience of managing projects through the full project life cycle, including resolution of complex issues (A/I).
* Experience of systems analysis and business analysis (A/I).
* Exposure to the full development lifecycle of an IT solution (A/I).
* Understanding of complex enterprise‑level data, application and technology architectures (e.g. ERP, Student Management Systems) (A/I).
Skills
* Digitally capable and proficient in Microsoft tools (A/I).
* Highly developed analytical skills (A/I).
* Ability to work effectively as part of a team and with other colleagues (A/I).
* Excellent communication skills, both verbal and written, to engage a wide range of customers and stakeholders (A/I).
* Ability to meet strict deadlines and performance targets whilst maintaining accuracy (A/I).
* Ability to convert user requests into system processes and reporting (A/I).
Behavioural Expectations
* DYNAMIC: Actively influence events and seek opportunities to provide excellent services to students, customers and colleagues. Be open and enthusiastic to new opportunities, flexible and agile, and identify risks and consequences proactively.
* RESPONSIBLE: Take personal responsibility for behaviour, deliver on commitments, behave with integrity and transparency, collaborate well with colleagues, and focus on solutions with a positive, can‑do approach.
* VISIONARY: Embrace change, take calculated risks to support university growth, foster new ideas, and inspire others to implement change while adopting a mindset of curiosity and innovation.
Eligibility Assurance
To secure an interview, applicants must provide proof of eligibility to work in the UK. BNU is a Disability Confident employer and applicants may declare a disability as part of the application process.
EEO Statement
BNU is proud to have a diverse community and is committed to promoting an inclusive and diverse workplace. All qualified applicants are encouraged to apply, particularly those from under‑represented backgrounds, people with disabilities and LGBTQI+ individuals. Adjustments and support are available during the recruitment process. For more information contact David Weight (bnu.ac.uk).
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