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Junior / 1st Line, IT Service Desk Analyst, Preston
Client:
GK Recruitment
Location:
Preston, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ebd6d6dfa93e
Job Views:
2
Posted:
08.05.2025
Expiry Date:
22.06.2025
Job Description:
Description
* Have you recently been working in Customer Services or Customer Support?
* Do you thrive in delivering excellent Customer Service?
Then this role is for you - as a 1st line IT Support Analyst.
We can offer you:
* A starting salary of £24,700 + overtime
* The opportunity to build your IT career in a strong, customer-centric team
* Enhancement of your IT skills
But - You must be a good communicator with reasonable IT skills.
My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the pharmacy sector.
You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000. The role will be based in Adlington, Chorley, with some remote work.
You will join a company that offers training and a clear career path, along with additional benefits.
Responsibilities of the 1st Line IT Support Analyst include:
* Supporting pharmacy dispensers via telephone with IT issues
* Providing remote support using access tools
* Logging and categorising calls and emails in a CRM system
* Documenting and updating the knowledge base
* Raising jobs for Engineers and liaising with them
* Taking ownership of incidents and resolving them efficiently
* Documenting issues and escalating to the 2nd line team
Ideal candidate for the 1st Line IT Support Analyst role:
* Problem-solving attitude and aptitude
* Strong communication skills (written and verbal)
* Good problem-solving skills
* Effective workload management
* Ability to take ownership of issues
APPLY NOW: If this role matches your skills and career goals, click apply now.
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