Purpose of Role The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Wroxham. Key Responsibilities Be the first point of contact for calls for warranty service on new yachts. Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome. Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors. Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance. Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future. Utilise 8D and other problem-solving tools to implement solutions to on-going problems. Monitor cost of warranty and produce reports as required. Occasional out of hours contact to ensure issues are resolved where required. Requirements Knowledge Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery) Skills Excellent IT skills such as MS Word, Excel. Experience Sailing experience Experience in yacht manufacturing and systems. Qualifications No specific qualifications required. Personal Characteristics Excellent verbal and written communication, and interpersonal skills as this role is customer facing. Ability to build good relationships with customers. Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team. Self-motivated with the ability to manage and plan multiple activities effectively. Methodical approach to work. Excellent analytical and problem-solving skills. High level of attention to detail. Able to work to schedule within a fast-paced environment. Other Requirements Full driving licence Ability to travel to different sites / locations. The successful candidate can be located on the South Coast or Norfolk. Benefits 25 days annual leave p/year Employer Pension contribution 0800 - 1630 - 5 days Death in service Cycle to Work scheme TELUS Assistance Programme Sick pay scheme Please note that any applicants are required to have valid right to work status in the UK as part of their application