Purpose of Role
The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Wroxham.
Key Responsibilities
· Be the first point of contact for calls for warranty service on new yachts.
· Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
· Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
· Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
· Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
· Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
· Monitor cost of warranty and produce reports as required.
· Occasional out of hours contact to ensure issues are resolved where required.
Requirements
Knowledge
* Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
Skills
* Excellent IT skills such as MS Word, Excel.
Experience
* Sailing experience
* Experience in yacht manufacturing and systems.
Qualifications
* No specific qualifications required.
Personal Characteristics
* Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
* Ability to build good relationships with customers.
* Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
* Self-motivated with the ability to manage and plan multiple activities effectively.
* Methodical approach to work.
* Excellent analytical and problem-solving skills.
* High level of attention to detail.
* Able to work to schedule within a fast-paced environment.
Other Requirements
* Full driving licence
* Ability to travel to different sites / locations.
The successful candidate can be located on the South Coast or Norfolk.
Benefits
25 days annual leave p/year
Employer Pension contribution
days
Death in service
Cycle to Work scheme
TELUS Assistance Programme
Sick pay scheme