Job Description
Operations Manager – Student Accommodation
Are you an experienced operations leader with a passion for delivering excellent service in a vibrant residential community? This is a rare opportunity to play a key role in the launch and day-to-day leadership of a brand-new student residence.
This flagship residence is part of a wider strategy to expand high-quality student housing. As the face of the residence, you’ll lead front-of-house operations, manage a motivated reception team, and work in partnership with an on-site facilities management provider to ensure smooth, high-standard service delivery.
What you’ll be doing:
* Leading and developing a front-line customer service team, ensuring excellence in all aspects of student and guest interaction
* Taking ownership of hall operations, from reception services and record-keeping to compliance with health, safety, and data protection standards
* Building strong working relationships with internal teams and third-party facilities providers
* Managing hall occupancy, assisting with budget control, and contributing to service-level and KPI targets
* Playing an active role in creating a supportive and welcoming student environment, and taking the lead during emergency situations when needed
We’re looking for someone wi...