Overview
An exciting opportunity has arisen for a full time Patient Administrator within the Ophthalmology department at Queen Mary’s Hospital. We are looking for an enthusiastic and proactive person to join our administration team, to provide excellent patient pathway support for patients in Ophthalmology. This will include providing support to the administration team, department mailboxes and liaising closely with our clinical staff.
Responsibilities
The successful candidate will be expected to manage all administrative duties on a rotational basis; this will include managing all routine appointments and being the first point of contact for patient queries and escalating in line with the Trusts current access policy. They will also:
* manage and answer telephone calls, taking telephone messages and passing on written or verbal information to patients
* book patients’ appointments
* manage post, send letters and monitor the In-Basket
* carry out general office duties
* travel across sites as required to service needs in urgent circumstances
Qualifications and Skills
The ideal candidate will possess:
* excellent communication skills
* ability to prioritise and organise a varied workload
* IT literacy with working knowledge of MS Word, Excel, Teams and Outlook
* ability to build effective working relationships at all levels, both within the Trust and externally
* initiative and a proactive approach
* experience of working in a health administration setting is desirable
Desirable and Development
This is an excellent opportunity for someone looking to progress to the next stage of their career within the NHS and join a department that is continuously evolving. The post holder will be supported in their role through training, supervision and opportunities to develop. The role will include weekend reception duties on a rotational basis. Although based at Queen Mary’s Hospital, the post will be part of a team working across all three Kings sites and travel will be necessary as appropriate to service needs in urgent circumstances.
About King’s College Hospital NHS Foundation Trust
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
Sustainability
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
How to Apply
For further details / informal visits contact: Name: Irilda Gray
Job title: Assistant Service Delivery Manager - Ophthalmology
Email address: irilda.gray@nhs.net
Telephone number: 077807035627
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