About the role
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
Responsibilities
* Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
* Contact other departments and teams as necessary relating to the patient care pathway and service delivery
* Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
* Liaise with other hospitals and GPs regarding patient care pathways.
* Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
* Use Trust's computer system to generate clinic lists and help locate missing notes.
* Use the Case Note Record Tracking (CRT) system to electronically register, move, transfer and locate medical case notes.
* Prepare all externally transcribed correspondence for signature and dispatch within the agreed Trust timeframe, escalating where necessary.
* Match all correspondence typed by the managed transcription service with the correct patient and clinician; make any necessary amendments, and dispatch letters and file them in the medical record.
* Correct any mismatches by reference to the medical record, original dictation, communication with the transcription service and, if required, clinical staff.
* Provide any specific advice to patients upon booking‑in, in preparation for their appointment.
* Ensure all patients are added to the Trust's PAS system before their appointment.
* Type urgent letters and reports as required.
* Register new referrals, and ensure all patient information is up to date and complete.
* Book outpatient appointments.
Qualifications
The successful candidate must be able to work both autonomously and as a member of the team and undertake a wide range of administrative duties. They should demonstrate excellent listening and communication skills, be organized, adaptable, flexible, show empathy and concern for others.
Working hours
Shifts are as follows: 6:30 am‑5:00 pm, 10:30 am‑9:00 pm, 8:30 pm‑7:00 am. Candidates must be able to work all shifts.
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites – Chelsea and Westminster Hospital and West Middlesex University Hospital – along with award‑winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care and responsiveness, and ‘Outstanding’ in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements and accommodate requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Additional information
The post holder will provide a comprehensive patient‑focused administrative service on a day‑to‑day basis to a multi‑disciplinary team based in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment, this could be the role for you.
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