Saffron HealthPartnership is looking for two Care Navigators to join our committed, andhard-working team.
The role of the Care Navigator is part of the Patient Services Team. TheTeam is led by the Patient Services Manager with the support a Team Leader anda Senior Care Navigator. We are a very busy practice, and the role includesworking on reception as well as within the office.
The role is based on working 20 hours per week, shifts to be confirmed.
Main duties of the job
* Answer, deal with and navigate incoming phone calls from patients, usinga complex appointment system
* Deal with in-person patient enquiries at a busy reception desk
* Provide basic and accurate information in-person and via phone/email
* Maintain office security by following safety procedures and controllingaccess via the reception desk
* Perform other administrative duties such as emailing, photocopying, andscanning documents
* Accepting, issuing, and handing out letters, completed forms, specimenbottles
* Advising patients of practice procedures
* Registering new patients
About us
We are a long-established practice with approximately 22,000 patients. We are a very friendly team serving patients across Biggleswade, Sandy, Langford and the surrounding area. This role is based across 3 sites (Biggleswade, Sandy and Langford).
Job responsibilities
* Answer, deal with and navigate incoming phone calls from patients, usinga complex appointment system
* Deal with in-person patient enquiries at a busy reception desk
* Provide basic and accurate information in-person and via phone/email
* Maintain office security by following safety procedures and controllingaccess via the reception desk
* Perform other administrative duties such as emailing, photocopying, andscanning documents
* Accepting, issuing, and handing out letters, completed forms, specimenbottles
* Advising patients of practice procedures
* Registering new patients
Person Specification
Skills and Knowledge
* Excellent communication skills, with a clear and polite telephone manner
* Excellent administration and organisational skills
* Ability to prioritise workload, with management guidance where necessary
* Ability to work in a fast-paced environment
* Ability to work on own initiative as well as part of a team
* Confident in using IT and learning new systems
* Ability to work in a discreet and respectful manner
* Personal resilience
* Flexibility and adaptability
* Previous experience of working in a GP surgery
* Experience of using a clinical system (e.g. SystmOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr