About Abstract Recruitment Abstract Recruitment is a trusted provider of flexible workforce solutions across the logistics, warehousing, and industrial sectors. With a strong focus on service, compliance, and performance, we partner with leading UK businesses to deliver high-volume staffing strategies that meet ever-changing operational demands. Our people-first approach and onsite support model ensure consistent results and lasting client relationships. We are seeking an experienced Onsite Account Manager to lead our operation at a key client’s site, managing a workforce of approximately 100 agency colleagues.
This is a high-impact, client-facing role requiring excellent organisational, people-management, and communication skills. You will ensure operational efficiency, workforce compliance, and high levels of service delivery in line with agreed KPIs.
Team & Workforce Management
-Directly manage two Onsite Coordinators and support them in their day-to-day tasks.
- Take ownership of shift planning and deployment based on operational needs
Client Relationship & Service Delivery
- Attend client meetings, provide operational updates, and support strategic planning.
- Develop a strong, collaborative partnership with client stakeholders to drive performance improvements.
Performance Management & Reporting
- Conduct regular performance reviews with team members and develop action plans as needed.
Compliance & HR Support
- Ensure all agency colleagues are compliant with client and legal standards (right to work, H&S, policies).
- Manage colleague grievances, disciplinary actions, and welfare matters in conjunction with HR.
- Maintain accurate records of absences, holidays, and sickness and ensure proper reporting protocols.
- Engagement & CSR (Corporate Social Responsibility)
- Lead onsite engagement activities and communication initiatives to promote a positive work culture.
- Support the client’s CSR goals through active collaboration on local or company-wide projects.
- Organise recognition programs, engagement surveys, and feedback forums.
Proven experience in account management, workforce management, or recruitment operations, preferably in a logistics or warehousing environment.
Strong leadership and people management skills.
Excellent client-facing and stakeholder management abilities.
Ability to analyse and act on data to drive operational improvements.
Knowledge of employment legislation and compliance requirements (e.g. right to work checks).
Proficient in Microsoft Office and workforce management systems.
Flexibility to work outside normal business hours, including weekends or night shifts, as needed.
Competitive salary package
Career development opportunities within a growing organisation