* 14 week temporary role
* Weekly pay
About Our Client
This is a small-sized retail company known for its commitment to delivering quality products and exceptional customer service. The organisation prides itself on its efficient operations and focus on customer satisfaction.
Job Description
* Respond promptly to customer inquiries via phone, email, or live chat.
* Provide accurate information about products, services, and policies.
* Resolve customer complaints efficiently and professionally.
* Process orders, returns, and exchanges in a timely manner.
* Update customer records and maintain accurate data in the system.
* Collaborate with internal teams to address customer issues effectively.
* Identify opportunities to improve customer satisfaction and suggest solutions.
* Follow company guidelines and procedures to ensure consistent service delivery.
The Successful Applicant
A successful Customer Service Advisor should have:
* Strong communication skills, both written and verbal.
* A customer-focused mindset with a problem-solving attitude.
* Proficiency in using common computer applications and systems.
* Ability to multitask and prioritise tasks effectively.
* Experience in the retail industry or similar customer-facing roles.
* A keen eye for detail and accuracy in handling customer data.
* Flexibility to adapt to a fast-paced environment.
What's on Offer
* Weekly pay.
* Temporary opportunity in a supportive and professional environment.
* Chance to work in the retail industry with a focus on customer service.
* Convenient location in Wigan with accessible transport links.
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