Job Description
???? Who We Are Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment General Manager – Mercure Dartford Brands Hatch Hotel & Spa Location:Kent Role Overview We are seeking a visionary and Commercially astute General Manager to lead this dynamic property.
The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination. Key Responsibilities - Oversee daily operations across all departments - Ensure the property is maintained to the highest standards in line with our 4-star positioning - Implement and monitor service protocols that consistently exceed guest expectations - Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner - Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue Commercial Experience - Lead budgeting, forecasting, and cost control to maximise profitability - Analyse performanc...