Working Pattern
Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle.
Responsibilities
* Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required.
* Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims.
* Maintain and develop knowledge of telematics technology and its role within the insurance sector.
* Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement.
* Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland.
* Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently.
* Build and maintain positive client relationships, managing expectations and delivering a high standard of service.
* Ensure compliance with Information Security policies, including data protection and secure use of information systems.
* Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team.
Essential Skills and Experience
* Ability to work towards shared goals and objectives.
* Experience of demonstrating effective teamworking within a commercial environment.
* Strong attention to detail and accuracy.
* IT literate.
Desirable Skills and Experience
* Excellent written communication skills, including spelling and grammar.
* Effective time management and organisational skills.
* Proactive and self‑motivated approach to work.
* Experience of working to deadlines and performance targets.
* Ability to contribute to shared team goals and objectives.
* Demonstrated ability to work effectively as part of a team within a commercial environment.
* Flexible, cooperative, and adaptable approach.
* Ability to identify potential issues and take a solution‑focused approach.
* Strong communication and interpersonal skills.
* Commitment to continuous personal and professional development.
Benefits
* Competitive salary and structured progression pathway.
* Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
* Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
* Work‑Life Balance: Flexible working hours, on‑site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme.
* Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
* Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, an Annual Awards Night, and various fundraising and social events to support our Charity of the Year.
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