Incident Manager / Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New!Up to £38k+ Benefits + Bonus + Hybrid+++ 2/3 days on site per week +++Leading organisation in Swindon requires a number of Incident Managers / Problem Managers to join its growing ITIL Service Operations function. Suitable candidates will have the following:Circa 2 years in ITIL Service Operations with a focus on Problem ManagementAnalytical approach to problems and excellent attention to detailWork under pressure and to deadlinesContinuous Service Improvement mindsetBI Tools – Ideally Power BI or EazyBI - DesirableJira/Jira Service Desk / Confluence - DesirableExcelDuties will include the following:Assisting in Problem Management investigations with technical subject matter expertsPartaking in post incident reports for all major incidents to senior IT leadersBeing responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actionsDelivering results of the problem investigation to stakeholdersPreventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sourcesPerformance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniquesExcellent package including bonus and hybrid working. Please send CV for full job description and an informal chat