At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business
How will you make an impact in this role?
The Digital Product Solution Design team within Colleague Services, is responsible for the end-to-end support, configuration, and strategic management of Oracle HCM platforms, including Workforce Compensation and HCM modules. This team drives system readiness through rigorous testing, release management, and integration oversight, ensuring seamless functionality across global HR operations. They collaborate with internal stakeholders and external vendors to resolve backend issues, manage data integrity, and implement enhancements aligned with enterprise goals. The team also plays a key role in platform modernization, governance and system strategy, making them a critical partner in delivering scalable and compliant HR technology solutions.
The Oracle HCM Cross Functional Manager within this team will be responsible for the end-to-end support, configuration, and testing of the Oracle Workforce Compensation (WFC), Core HR and Learn module. This role ensures the system is optimized for annual and off-cycle compensation processes. The manager will lead technical and functional readiness, partner with internal stakeholders and vendors, and drive continuous improvement in compensation system operations, directly influencing the accuracy, efficiency, and scalability of global compensation, HCM servicing.
The successful candidate will play a pivotal role in driving the strategic implementation, optimization, and support of our Oracle HCM Cloud environment, ensuring seamless integration and functionality across key HR processes
Key Responsibilities:
1. Lead, Design and implement Oracle HCM Cloud Workforce Compensation (Workforce Compensation, Individual Compensation, Variable Pay, etc.)
2. Partner with HR, Payroll, Finance, and Technology stakeholders to gather requirements and translate them into functional designs.
3. Serve as a subject matter expert for cross-functional HR processes, collaborating with stakeholders to identify business requirements and translate them into effective Oracle HCM solutions for compensation, learn & Core HR modules.
4. Oversee end-to-end project delivery, including requirements gathering, process mapping, system configuration, testing, and user training.
5. Provide ongoing support and troubleshooting for Oracle HCM Cloud applications, ensuring timely resolution of issues and continuous improvement.
6. Develop and maintain documentation, including process flows, configuration guides, and user manuals.
7. Stay current with Oracle HCM Cloud releases, best practices, and industry trends to recommend enhancements and innovations.
8. Design and implement Oracle HCM Cloud Workforce Compensation.
Minimum Qualifications:
9. End-to-end Oracle global Compensation implementation and support experience, including hands on expertise with Oracle compensation functional configuration (Workforce Compensation, Individual Compensation, Variable Pay, etc.).
10. Extensive experience implementing and supporting Oracle HCM Cloud, with demonstratable experience with Learning, and Core HR modules.
11. Proven track record of leading cross-functional HR systems projects from inception to completion.
12. Strong understanding of HR processes and best practices.
13. Excellent analytical, problem-solving, and communication skills.
14. Ability to manage multiple priorities and work collaboratively in a dynamic environment.
15. Oracle HCM Cloud certification(s) preferred
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
16. Competitive base salaries
17. Bonus incentives
18. Support for financial-well-being and retirement
19. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
20. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
21. Generous paid parental leave policies (depending on your location)
22. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
23. Free and confidential counseling support through our Healthy Minds program
24. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.