Are you passionate about delivering outstanding customer service within an insurance broking environment?
Ready to take the next step with a forward-thinking, dynamic and professional organisation?
Our client is a highly respected, national insurance provider with an excellent reputation in the market. Due to continued growth, they are looking to welcome a Claims Advisor into their buoyant and supportive team on a full-time, permanent basis.
What's in it for you?
Salary: Up to £38,000, depending on experience and qualifications.
Benefits include:
* Hybrid working
* Full support towards professional qualifications
* Company Cashplan
* Income Protection
* And much more
The Role
As a Claims Advisor, you’ll play a key role in delivering a seamless and professional claims experience, ensuring customers feel supported at every stage.
Key responsibilities include:
* Notifying insurers of new claims
* Providing exceptional customer support and maintaining high service standards
* Accurately inputting and updating claims on internal systems
* Maintaining detailed and compliant claims records, including risk screens
* Managing a comprehensive diary system to track claims progress
* Ensuring all actions are clearly documented with detailed file notes
* Handling correspondence promptly to avoid delays in claim settlement
* Securing full settlement details prior to closing files
* Managing repudiated claims and clearly understanding the reasons behind them
About You
You’ll be a confident, organised professional with a strong customer-focused mindset and the ability to manage complex service matters.
You will demonstrate:
* Excellent customer care and administration skills
* Strong interpersonal and communication abilities
* The ability to manage your own workload and meet deadlines
* A flexible, collaborative approach to teamwork
* A high level of professionalism, integrity and commitment
* Ownership of your ongoing professional development
* Working knowledge of Microsoft Word and Excel
Cert CII is desirable but not essential — full support will be provided.
This role would suit someone with experience handling claims who is looking to grow their career within a respected and supportive organisation.
Elite Staffing Solutions are acting as an Employment Agency in relation to this vacancy