We are currently recruiting for 2 Admin Officers for our client based in Derry (BT48 6BQ). The successful candidates will be required to start once the vetting paperwork and ANI completed. Start date: ASAP Rate of pay: £12.97 Duration: 6 months with possible extension Hours of work: 9 – 5 Monday to Friday Role is fully office-based to work as a Customer Service Representative in an Office based telephony team for Teachers’ Pensions. Key Responsibilities:
Admin duties for appeals team include:
1. Attend any relevant training, development, contributing to business performance and improvement of the branch.
2. Comply with Departmental policy in relation to Equal Opportunities, Fair Employment, H&S at Work and Promoting Mutual Respect etc ensuring that all deadlines are met.
3. Ensure that the GDPR policy is adhered to.
4. Support Pensions Team in managing and implementing change process as a result of legislative change (McCloud, Goodwin etc.), including training and system development work streams.
5. Maintain stakeholder relationships to support delivery of business outcomes – IT system provider, IT support functions, NICSHR and Audit etc.
6. Reviewing and resolving data errors on member records.
7. Producing and issuing benefit statements.
8. Reviewing and responding to member queries.
9. Gain a knowledge of all aspects of the work within the Business Area to provide flexibility within the Team.
10. Ad-hoc duties.
Essential Criteria applicants must have:
11. five GCSE/GCE passes (at A, B or C) with Maths and English.
(Proof of certificates required)
12. Excellent IT skills, including use of Microsoft Word and Excel.
13. Excellent communication skills.
14. Proven ability to use own initiative.
Please send your CV via the link or to megan.mcbride@recruitmentco.uk