Assistant Service Manager £36,000 basic salary with £50,000 OTE Coulsdon, Surrey Permanent, Full Time Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00) Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up in to an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: * As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience. * Leading and developing a team of Service Advisors * Acting as the main point of contact for customer care and escalations * Handling and resolving customer complaints professionally * Driving NPS scores and customer satisfaction KPIs * Reporting performance and insights to senior management * Overseeing daily operations to ensure a smooth and efficient service department * Supporting wider Aftersales objectives and continuous improvement Your background & skill: * Proven experience as a Service Advisor or higher in a car main dealership. * Ability to lead from the front in a busy, pressured environment is essential. * Automotive dealership skills an...