Location: Wigan Central
Salary: Competitive + OTE Bonus
Contract Type: Full-Time, Permanent
Reporting to: Head of Operations
Shift -Mon - Fri pm, one Saturday and one Sunday per month
Are you a strategic leader with a passion for people, performance, and operational excellence? At Interact, we're on the lookout for an experienced Operations Manager to lead one of our key campaigns—either inbound or outbound—and play a pivotal role in shaping the success of our teams and client partnerships.
This is more than just a management role. It's an opportunity to influence culture, drive results, and make a lasting impact in a fast-paced, values-driven environment. You'll work alongside other Operations Managers and report directly to the Head of Operations, collaborating to deliver exceptional service and outcomes.
Your Role & Responsibilities
People & Culture Leadership
* Set Clear Expectations: Ensure every team member understands their role, responsibilities, and what success looks like.
* Lead by Example: Uphold and promote professional standards, holding others accountable when expectations aren't met.
* Champion Company Values: Actively demonstrate and embed Interact's values in your daily leadership.
* Talent Development: Identify high-potential individuals, support career progression, and work with Team Managers to nurture future leaders.
* Recruitment & Onboarding: Play a key role in hiring, onboarding, and supporting new starters through their probation period.
* Employee Relations: Partner with HR to manage conduct, attendance, and absence cases, ensuring fair and consistent application of policies.
Performance & Operational Delivery
* Drive High Performance: Foster a culture of excellence and support, ensuring teams are motivated and aligned with business goals.
* Maximise Efficiency: Continuously review and refine processes to improve productivity, cost-per-acquisition (CPA), and client delivery.
* Support Team Managers: Provide coaching, tools, and resources to help managers lead their teams effectively.
* Recognition & Rewards: Take ownership of bonus schemes and recognition initiatives, ensuring they are commercially viable and motivating.
* Performance Management: Monitor KPIs, address underperformance, and implement improvement plans where needed.
Client & Customer Excellence
* Quality Assurance: Ensure your teams adhere to QA guidelines and take action based on performance insights.
* Process Adherence: Be a role model for integrity and compliance, ensuring all procedures are followed consistently.
* Client Relationship Management: Build strong, professional relationships with client contacts, representing Interact with credibility and positivity.
What We're Looking For
We're seeking someone who:
* Has proven experience in operations or contact centre management.
* Is confident leading large teams and managing performance.
* Understands the importance of culture and employee engagement.
* Can balance commercial awareness with people-first leadership.
* Is proactive, solutions-focused, and thrives in a dynamic environment.
What You'll Get in Return
We believe in rewarding our people and creating a workplace they're proud to be part of. Here's what you can expect:
* OTE Bonus Scheme
* Free Gym Membership
* Cycle to Work Scheme
* Free On-Site Parking
* Employee Discounts
* Company Pension
* Profit Sharing
* Opportunities for Career Development
Ready to Make an Impact?
If you're a driven leader who's ready to take ownership, inspire teams, and deliver outstanding results, we'd love to hear from you.
Apply today and be part of something great at Interact.
Job Types: Full-time, Permanent
Pay: £18.00 per hour
Expected hours: 36.5 per week
Benefits:
* Company pension
* Employee discount
* Gym membership
* On-site parking
* Profit sharing
Work Location: In person