Overview
Senior Global Talent Acquisition Manager | Championing Talent and Innovation in Recruitment
The Technical Architect will play a key role in defining and delivering the technical strategy for our Service solutions. This includes:
* Designing and documenting solutions that are aligned with Service objectives, scalable, and integrated with other relevant systems (e.g., CRM, billing).
* Selecting and integrating appropriate technologies to enhance Service efficiency and customer satisfaction.
* Providing technical leadership and guidance to development teams.
* Ensuring adherence to architectural principles and standards.
* Collaborating with stakeholders across Service teams globally to understand their needs and translate them into technical solutions.
* Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy
Responsibilities
* Define and maintain the technical architecture for Service solutions.
* Design and document solutions for new Service initiatives and enhancements.
* Evaluate and select appropriate technologies to enhance Service efficiency and customer satisfaction.
* Integrate various platforms and systems, including scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
* Provide technical guidance and support to development teams.
* Review & sign off all designs created for Field Services products
* Ensure adherence to architectural principles and security standards.
* Collaborate with stakeholders across Service teams globally to gather requirements and feedback.
Qualifications
* Experience
* • Proven experience as a Technical Architect with a focus on Service operations and field service management.
* • Strong understanding of Service processes and best practices.
* • Experience with scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
* • Experience with GPS tracking, IoT devices, and real-time data processing is a plus.
* • Experience with API gateways (e.g., Apigee) and integration technologies.
* • Hands-on experience with cloud platforms (e.g., Google Cloud Platform) and related services.
* • Familiarity with mobile application development is a plus.
* Knowledge & Skills
* • Strong understanding of Service industry trends and technologies.
* • Experience with Agile development methodologies.
* • Excellent communication and interpersonal skills.
* • Strong problem-solving and analytical skills.
Seniorities
* Associate
Employment type
* Full-time
Job function
* Information Technology
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