Role Description The purpose of this field-based position is to provide scientific and technical support to our customers on the health, diagnostics and disease control for cattle and sheep. The successful candidate will support vets in practice by providing technical advice and product training, as well as following up on pharmacovigilance cases. The person in role is required to work closely with Account Managers (AM), using their veterinary expertise to support the delivery of sales growth and market share gains. This role will cover Wales and South West England, with regular travel across this region. It would suit someone based near Bristol. Core Responsibilities Planning Align activities to the AMs account plans, to relevant marketing programmes and to management direction Plan and implement the Key Opinion Leaders (KOL) and university management activities Manage time effectively to allow for Business Unit support and Customer support Relationships Work with the AM to deliver bespoke customer solutions utilising all available resources including value add services and Product Managers Develop mutually beneficial long term partnerships with our customers based on veterinary expertise, respect & reputation Offer support, training and coaching to AMs and colleagues in the business unit that shares your expertise and adds value to our customers Customer activities Grow the customer’s product usage using technical and business knowledge. Deliver programmes that improve animal health and productivity Use practice data to identify opportunities and tailor our programmes to customer needs Provide the agreed standard of technical support to our customers, respond to customer queries and complaints quickly and effectively Undertake diagnostic support as required Support specific customers in association with AMs to provide a constant flow of information to the customer. Support the National Veterinary Manager/s when required Veterinary knowledge and expertise Use veterinary expertise to better inform customers of a product’s technical workings, uses and effects Share knowledge with AM and throughout wider business Identify opportunities to use expertise to affect a commercial gain Maintain high level of expertise with the evolving portfolio of products, services, pricing and competition Compliance Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global Vet Policy, Zoetis values, travel & expenses policy and local codes of practise Deliver technical training and coaching to AMs that is consistent and compliant with Zoetis practise. Ensure adequate understanding and knowledge transfer on products and diseases Act in co-operation with AMs to keep accurate records of customer activity Key Skills Strong communication skills; written and verbal Knowledge base. Ability to retain and recall technical information to a detailed level on products and diseases Translation of technical information into clear concepts Customer focus with a strong service orientation Relationship and stakeholder management; can build successful and effective relationships Commercial mentality and focus on business opportunities Behaviors Our Colleagues make the difference Keep current. Ensure your knowledge is accurate, detailed and extensive Instill confidence in your customers and colleagues through a track record of getting it right Always do the right thing Earn the customers respect by consistently acting with honesty and integrity Be clear and direct with technical details. Don’t allow room for interpretation and don’t over promise or under deliver Recognize your respected position in the communities we serve, and represent our brand with honor Customer obsessed Make the service you give to your customers is individual and memorable, every time Know your vets, know your farmers. Know more than just their names Establish effective and lasting relationships with customers that build loyalty to our brand Run it like you own it Act decisively. Make controlled, rapid decisions and implement them Base your decisions on analysis, experience and judgement Apply commercial thinking to customer interactions and reach outcomes using a sound business mind We are one Zoetis Give your time and expertise to your colleagues who need it. Be generous with help, support and praise Speak to customers with a united voice. Know what the AM knows, and vice versa Training and Qualifications Degree in Veterinary Medicine (DVM) and RCVS Registered Certificate of specialization in a relevant disease management or animal health area is beneficial Experience A minimum of 5 years' experience in Farm Veterinary Practice in the UK Travel Requirement High frequency of travel within designated region. Drivers License required Occasional foreign travel Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.