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Customer service advisor yard

Stafford
STARK Building Materials UK
Customer service advisor
Posted: 1 October
Offer description

Overview

At Stark UK, we believe that our greatest asset is our people. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are welcomed and celebrated, you’ve found your home!

Details
Location – Stafford


What You’ll Be Doing

* Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
* Ask open questions to build strong relationships and understand our customers’ current and future requirements so we can support all their needs
* Maintain excellent standards across the counter, shop floor and yard
* Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
* Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
* Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
* Understand our approach to pricing and be able to communicate credible prices
* Support business initiatives to increase sales, margin & service as
* Continually develop your knowledge of core and specialist product lines to meet customer needs


What We’re Looking For

* Enthusiasm - Positivity and unyielding passion for the merchant world
* Decency – Honesty, integrity, and mutual respect
* Team Spirit - A genuine desire to help others, working collaboratively and achieving results together
* Pride - Dedication in producing top-notch results


What’s In It For You

* Competitive Basic Salary
* Performance Related Bonus
* 34 days holiday per year
* Retirement Savings Plan (Pension) – with Legal & General
* Life Assurance - Lump-sum death in service benefit of 2 x basic salary, with enhanced options if you contribute to the Pension
* Work Perks – Access to rewards via Reward Gateway
* Aviva Digicare+ Workplace App (digital GP, mental health, etc.)
* Voluntary company benefits such as Car Salary Sacrifice, Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Refer a Friend scheme
* Wellbeing Centre via Work Perks


Why Choose Us?

* Quality - Commitment to outstanding products and service
* Supportive Environment - Growth-focused culture with resources and support
* Professional Development - Apprenticeships, training, and mentoring programs to elevate your career
* Great Benefits - Salary, bonuses, pension, life assurance, and more
* Work-Life Balance - Flexible hours and hybrid working model


Seniority level

Entry level


Employment type

Full-time


Job function

Other


Industries

Wholesale Building Materials

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