Benefits
We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work‑life balance. Please read our package, below, to see what benefits we offer you.
Hours
37.5 hours per week. Days off will vary each week, with shifts allocated on a rota planned 2–3 weeks in advance. Weekend and bank holiday working will be required as part of the role.
Standard working hours are 10:00am–6:00pm, although these may vary depending on seasonal demand. During quieter winter months, shifts may run from 9:00am–5:00pm or 9:30am–5:30pm. In peak summer periods, hours typically change to 10:30am–6:30pm.
Salary
£25,837.5 per annum
Duration
Permanent
Interview Date
Week commencing 18th May 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form.
What you’ll be doing
As a Team Leader, you’ll be giving day‑to‑day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.
Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive “can‑do” attitude and your desire to provide an outstanding service.
Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.
You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.
We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Who we’re looking for
* No experience is needed, but we’d love to hear from you if you’re focused on giving great service to everyone you meet.
* A team player, but also happy to work on your own initiative.
* Well‑organised and adaptable.
* Ability to lead, support and develop a team.
* Confident dealing with a variety of situations including complaints.
* Willing to learn new skills.
The package
* Substantial pension scheme of up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Rental deposit loan scheme.
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible.
* Employee assistance programme.
* Free parking at most Trust places.
About The National Trust
The National Trust is renowned for its food and hospitality. We run 185 cafés all over England, Wales and Northern Ireland, and we'd love you to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.
We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
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