Customer Success Manager – UK
Location: Hybrid (1 day in London office)
Salary: £40,000–£45,000 + Commission
About the Role
We’re looking for a Customer Success Manager with significant experience in EdTech to join a fast-scaling, tech company.
You’ll be managing complex, enterprise-level relationships within the education sector, ensuring clients achieve measurable value from the platform while also driving renewals and expansion.
You’ll need to be ambitious, high-performing, and credible in front of senior stakeholders—someone who speaks the CSM language, has the structure and rigour to run success plans, and the confidence to advise clients as a trusted partner.
If you’ve been in customer success in a start-up or growth-stage EdTech company and can demonstrate results, this could be the opportunity to take real ownership.
What You’ll Be Doing
* Own onboarding, training, and adoption for new education clients
* Manage a portfolio of high-value accounts, focusing on retention and growth
* Build deep relationships with senior stakeholders, becoming their go-to advisor
* Develop and deliver structured success plans with clear KPIs and impact measures
* Run regular business reviews, presenting insights with credibility and confidence
* Identify upsell and expansion opportunities within existing accounts
* Work cross-functionally with Sales, Product, and Marketing to drive outcomes
What We’re Looking For
* Significant experience in EdTech customer success
* Proven track record in a start-up or scale-up environment
* Strong grasp of customer success best practices, tools, and frameworks
* Exceptional stakeholder management and presentation skills
* Ambitious, driven, and able to operate at pace in a high-growth environment
* Structured, process-oriented, and comfortable running success plans and reviews
* Commercially astute, with experience driving adoption, retention, and expansion
Why You’ll Love This Role
* Be part of a high-performing, purpose-driven team making a real impact in education
* Work with autonomy in a company that values ambition and results
* Hybrid working (1 day in London office)
* Competitive package with commission, pension, and wellbeing support
* Clear growth opportunities as the business continues to scale
Sound like you? Apply today!