Fixed Term - German Customer Service Advisor
Join to apply for the Fixed Term - German Customer Service Advisor role at THG Ingenuity
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
What’s the role?
Location – Gadbrook Park, Northwich (Office Based)
Contract – 3 months
Shifts - Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.
Start Date - Monday 10th November
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. You’ll receive continuous support and specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you’re ready to put your best foot forward and be an active part of our team. We’re looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities
* Working across multiple channels including emails, phones, live chat and social media.
* Work towards achievable department targets while maintaining high level quality at each point of contact.
* Engaging with customers daily in a polite, professional manner.
* Assisting customers with all queries regarding product advice and general customer service queries.
* Collaborate with team members and different departments to enhance overall customer service.
* Utilise ongoing training to deepen product knowledge and deliver top-notch service.
What are the role requirements?
* Fluent in both German and English, written and verbal.
* Willingness to learn and develop new skills
* A professional, friendly and hard-working individual.
* Early promise of showing our core values – Show up, Dig in and get it Done.
What’s in it for me?
Career Development
* Access bespoke development programmes designed and developed by our in-house L&D team.
* Continued development through our upskilling programme delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access to our in-house dentist for routine check-ups and more.
* Access to our 247 Employee Assistance Programme (EAP) provided by Bupa.
* State-of-the-art on-site gym at our Manchester Offices.
* Access to our on-site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Up to 50% staff discount on THG brands.
* On-site staff shop.
* Access to on-site barber.
* Refer someone and receive up to £1000 when they pass probation.
* Anniversary gifts at 5 and 10 years of service.
Equal Opportunities
We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We encourage candidates from all backgrounds and identities to apply. If you require any additional support or adjustments to our recruitment process, please email talent@thg.com. You don’t need to disclose your disability or condition; simply let us know what support you need. We can explore available options together. THG Ingenuity is proud to be a Disability Confident Committed employer. If invited to interview, please let us know if any reasonable adjustments are needed.
THG Ingenuity is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community.
Note: Because of high application volumes, we endeavor to respond to every application within 14 days. If you haven’t heard from us within that time frame, please contact our Talent team to discuss further.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Software Development
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