Trust and Safety – KYC
Seekinga Trust & Safety Advisor to join our team in Oxford, UK! This role involvesensuring the authenticity and security of all supplier sign-ups and bookingsfor a leading travel platform. With a competitive compensation of £13/hr, thisposition is perfect for individuals skilled in customer support anddetail-oriented work.
Responsibilities:
1. Conduct validation checks for advertisers and customers to ensure safeproperty or experience bookings.
2. Perform know your customer (KYC) checks to verify suppliers.
3. Investigate suppliers and bookings using provided information,analyzing for legitimacy.
4. Make informed decisions based on evidence to proceed with newcustomers.
5. Meet targets to efficiently address customer needs and suggest processimprovements.
6. Provide responsive customer support via telephone calls and emails,resolving issues promptly.
7. Investigate and evaluate existing suppliers for any fraudulentbehavior.
8. Utilize in-house tools to identify and address account threatseffectively.
Qualifications:
9. Availability to work two weekends every four weeks.
10. Previous experience in a Customer Service role is desirable.
11. Experience in a research environment is advantageous.
12. Confidence in using a PC.
13. Familiarity with Microsoft Office Software is desirable.
14. Fluency in a second language (e.g., Spanish, French, Portuguese,German, Italian) is desirable but not compulsory.