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Director of Professional Services, Norwich
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Client:
Pathlock
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
26.08.2023
Expiry Date:
10.10.2023
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Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with our clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. The Director of Professional Services is responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee the team's engagement schedule and resource utilization
* Maintain key sales tools for Application and Identity Governance
* Develop and maintain vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas and Practices, including with Sales leadership. Mentor team members.
* Ensure the delivery team has the skills and capabilities to maximize quality, performance, and billability
* Train and prepare resources to meet customer expectations
* Handle personnel performance and escalations
* Improve and streamline product security service offerings
* Grow, develop, and retain direct reports
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years of experience in information security and/or professional services
* At least 8 years of relevant experience in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Understanding of consulting financial metrics (utilization, profitability, revenue recognition, backlog)
* Experience leading delivery projects with successful outcomes in transformation programs
* Deep knowledge of Application Governance, Identity and Access Management, including Governance, User Lifecycle Management, and Identity Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across various industries
* Operational experience in building consulting offerings
* Knowledge of current cybersecurity trends and threats
* Strong communication skills
* Desire to grow and mentor others
* Experience with enterprise software or systems integrators
* Client and partner communication experience
* Managing multiple projects experience
* Proficiency in consulting, project planning, resource management, and solution implementation
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