Job Description
Join the UK Business Administration team – the backbone of WSP’s UK operations – where you will provide professional and effective business support across multiple functions. The role is a full‑time office position, essential for collaborating and ensuring seamless day‑to‑day operations.
As a Business Support Administrator you will be a key point of contact for internal colleagues, working across departments to deliver high‑quality support services and maintain service level agreements.
Responsibilities
* Provide a professional administrative and business support service, acting as the first point of contact for queries and system support.
* Collaborate with multiple teams to fulfill support requests and ensure service level agreements (SLAs) and performance standards are met.
* Prepare presentations, documents, reports, and marketing materials to a high standard in line with WSP brand guidelines.
* Handle purchases, system updates and support and complete HR tasks such as onboarding and inductions.
* Coordinate events, meetings, socials, travel bookings and logistics for the team.
* Assist in project tasks and requests, support project teams, and maintain large printing, binding, and photocopying operations.
* Cover for the Concierge team when required, answering calls and welcoming visitors.
* Provide a high standard of client and employee care, proactively dealing with queries or issues timely and professionally.
* Act as the first point of contact for questions and queries regarding current systems, policies, procedures, and business continuity.
* Support administration tasks, including large printing, binding and photocopying, and raising support tickets.
Qualifications & Skills
* Excellent prioritization skills and ability to work independently and efficiently.
* Strong verbal and written communication skills.
* Good working knowledge of Microsoft 365 (Word, PowerPoint and Excel); knowledge of Adobe InDesign and other Adobe Creative Apps is desirable.
* A minimum of 10 GCSEs or equivalent (including Maths and English) is desirable.
* Proactive, flexible, and adaptable approach with the ability to collaborate effectively across UK colleagues.
EEO Statement
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
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