Stage Manager - £17.25/h, plus £50 per working day subsidy - ASCOT
ABOUT LAPLANDUK
LaplandUK is based on two Original Stories Written by Mike & Alison Battle 'The Untold Story of Father Christmas' & 'The Secrets of the Christmas Elves'.
LaplandUK is an immersive, theatrical experience based on an original adaptation, centred around a child’s fleeting belief in Father Christmas. Putting families at the centre of the storyline, the 4/4.5-hour experience allows families to explore an ancient Elven civilisation through a magical world of storytelling that fuses the spectacle of a filmset with the performance of theatre.
Role Overview:
As a key member of the Show Operations team, the Stage Manager is responsible for ensuring the seamless and on-schedule delivery of their assigned scene within the guest journey. This includes the daily oversight of Cast and Backstage and Front Of House Support Teams, and the effective coordination of all technical and scenic elements including props, sound, lighting, and backstage transitions.
Working within LaplandUK’s uniquely immersive environment, where theatrical storytelling meets cinematic spectacle, this role requires the ability to apply traditional stage management disciplines in a non-traditional context. Success in this position means combining precision, adaptability, and leadership to maintain the creative integrity, operational flow, and emotional impact of each performance.
The Stage Manager plays a vital role in ensuring each guest receives a world-class experience, while upholding LaplandUK’s values amongst the aforementioned Show Ops Teams, and consistently role-modelling the behaviours and culture expected across the business.
Key Responsibilities:
SHOW OPERATIONS:
* Take full ownership of your allocated show scene(s), including FOH and backstage areas, ensuring the highest standard of production values, operational flow, and creative consistency.
* Manage and maintain technical aspects of the scene, including sound, microphones, and lighting. Complete daily technical and safety checks, and report faults promptly to the Company Managers and Technical Production partners to ensure swift resolution and continuity of experience.
* Rebalance show scene sound levels as needed within parameters set by the Sound and Lighting Design teams, safeguarding audio quality and guest immersion.
* Maintain, reset, and securely store all props associated with your scene. Ensure their safe and appropriate use during each performance and rehearsal.
* Have a thorough working knowledge of your performance zone and its role within the wider show journey, enabling confident troubleshooting and rapid issue resolution in collaboration with the wider Show Operations team. Supervise and deliver pre-show technical and performance checks, as well as warm-ups and cast notes for Principle Cast Members as required by the Resident Director or Resident Company Management teams.
* Ensure consistent and accurate daily reporting of operational KPIs and performance updates to Head Office and Event production teams via EOD reports.
* Actively support and apply LaplandUK’s Accessibility and Inclusion policies across your performance zone, ensuring all team members operate in line with best practices.
* When required, deliver daily scene briefings to cast and support teams, communicating essential safety, operational, and experiential information in a timely and engaging way that aligns with LUK values and culture.
* Address and follow up on guest feedback where relevant to your scene, working closely with the Guest Relations team and Resident Company Manager to resolve recurring issues.
REHEARSALS AND TRAINING:
* Collaborate with Directing team & Company Managment Team and other key stakeholders to oversee the delivery of an effective rehearsal process. Liaise with key stakeholders across the business to ensure that required resources (including rehearsal spaces, props and manpower support) are in place to support the rehearsal process.
* Accurately record blocking, cues, and cast notes during rehearsals and ensure all decisions made by the creative team are captured and documented.
* Ensure a positive attitude and approach to training, with a willingness to learn and adapt as required by the business. Create and maintain the prompt book (“the Bible”), detailing all technical, performance, and operational cues, with a focus on maintaining the integrity and precision of the live show.
* Identify and address operational challenges during rehearsals, flagging risks and proposing solutions to ensure readiness for live performances.
TEAM MANAGEMENT:
* Monitor staffing levels across your area and work with the Resident Company Manager to address any gaps, ensuring appropriate coverage and performance continuity.
* Help build and sustain a professional, positive, and collaborative working culture within your team. Act as a visible role model embodying LUK values and act as a source of support to both cast and those reporting into the SM position.
* Work with HR and Resourcing colleagues to support any recruitment or onboarding needs before and during the live event.
* Support the Show Operations Leadership Team (Head Office and on-site Event Team) in identifying and addressing poor performance or attendance promptly and fairly, in line with company policy.
* Recognise and encourage good performance, attitude, and reliability among your team.
HEALTH AND SAFETY:
* Ensure a safe and secure working environment across your scene, proactively monitoring risks and maintaining awareness of show-specific safety protocols.
* Assist with the coordination of emergency procedures within your area during live performances, prioritising the safety of both guests and team members.
* Promptly report any accidents, incidents, or near-misses (including trip hazards, technical faults, and environmental concerns) to Event Control and the Resident Company Manager, following established reporting procedures and communicating lines.
Required Experience:
* Previous professional experience working as a Stage Manager within a traditional or immersive theatre environment.
* A experience with theatre tech is essential, as this role will involve working with mics, sound, lighting and effects.
* Working knowledge of best Health and Safety practices.
* An understanding of back of house ticketing systems.
* A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).
* Skills / Knowledge
* Excellent communication, interpersonal and diplomacy skills.
* Bright with a strong sense of initiative.
* Confident with technology.
* Flexibility of approach to working environment needs.
* Ability to work well in a team environment.
* Positive attitude throughout to ensure a good morale is sustained onsite.
* Organisational skills and attention to detail.
* Ability to work under pressure.
£17.25 Per Hour, plus a £50 daily subsidy for days worked, which will be provided in writing through the contracting period.
* One free meal per working shift
* Free staff parking off site, and shuttle bus service to and from site from local stations and car parks
* 20% discount on retail items on selected dates
* Holiday paid at the end of the contract (12.07% of total hours worked)
* Employee engagement events and perks throughout the season
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.
LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Where is Lapland?
Lapland London is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
Life at LaplandUK :
At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.
We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for children and families.
Passion for the Mission.
We are in service to belief. We understand the importance of what we do and its legacy.
One Company
We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves .
Driven to Deliver Excellence
Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.
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