Main purpose of the role
We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to):
1. Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints/ queries.
2. Ensure all materials and labour required are available prior to starting works.
3. Ensure the custo...