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Client:
Location:
Glasgow, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5f21f9f64507
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Posted:
Expiry Date:
06.08.2025
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Job Description:
Responsible for overseeing all Service Sales activities within the Region, including Repairs Targets, Warranty contracts, retention, and New Business Development. Liaises with clients, consultants, and service-related specifiers to build relationships and define their requirements. Manages the Service Sales Team, including but not limited to Business Development Manager, Repairs Estimator, and Admin support. Collaborates closely with the Service Manager (Ops) on items such as admin resources, troublesome lifts, and key client meetings.
Maintenance Contracts
Oversees warranty and new contract sales in line with annual targets, monitoring and managing the BDM, and providing support and guidance as needed. Ensures Sales logix is maintained to a high standard, providing live reports as required.
Coordinates repair offers and follow-ups by the sales team. Ensures a high volume of enquiries and offers are generated via reports, identifying troublesome lifts, H&S items, regulation compliance, engineers, insurance reports, etc., to meet targets. Surveys sites as necessary and prepares accurate sales offers. Regularly liaises and meets with the Service Manager (Ops) to discuss troublesome lifts and special assistance requirements. Ensures all supplier quotes are obtained and orders are accurate for smooth handover to Operations.
Maintains up-to-date information on all live offers and ensures the sales team follows a consistent process for easy information retrieval. Captures relevant data on BINSA, SLX, and E-files. Provides accurate monthly sales figures and forecasts for departmental reporting.
Product & Client Development
Develops comprehensive knowledge of the regional portfolio. Ensures the sales team recommends appropriate contracts and products to meet customer needs. Builds and maintains existing and new client relationships for long-term sales sustainability.
Resource Management
Identifies team training and support requirements. Recognizes strengths and weaknesses with a long-term perspective to ensure the sales team remains professional and qualified. Holds regular meetings with the Service Manager (Ops), liaising with field techs and engineers to drive sales. Offers advice to engineers to maximize sales potential from the portfolio.
Sales Management Ability
Oversees the sales department, generating enquiries and closing orders to ensure departmental growth using industry knowledge and effective management techniques.
Product Knowledge
Gains thorough knowledge of the Orona regional lift portfolio and competitor contracts. Understands pricing strategies and margin expectations.
Organising
Capable of managing multiple activities simultaneously, organizing information and files systematically, and anticipating the impact of related activities.
Customer Focus
Builds effective relationships with internal and external customers, earning trust and exceeding expectations.
Team Working
Maintains team spirit and morale, being sensitive to others.
Presentation Skills
Commands attention and communicates effectively in formal presentations, adapting delivery to the audience.
Building Relationships
Develops good relationships with peers and others by cooperating, finding common ground, encouraging collaboration, and being fair.
Negotiation
Negotiates skillfully in challenging situations, winning concessions without damaging relationships.
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