About Our Client & the Role
Our client is a leading organisation within the commercial real estate sector, overseeing an impressive portfolio of clients and their properties, and committed to delivering high-quality, integrated property services. They are now seeking a Director to support the seamless delivery of Property Management and Surveying services across a defined portfolio. This is a pivotal leadership position focused on operational excellence, service integration, and exceptional client delivery.
Key Responsibilities
* Lead and develop a high-performing team of Property Management professionals, promoting collaboration and cross-functional ways of working.
* Implement consistent operational standards, KPIs, and processes to ensure best-in-class property service delivery.
* Build strong client relationships, conducting regular service reviews and identifying opportunities to enhance service quality and value.
* Oversee resource planning and allocation across multiple clients and assets, ensuring effective utilisation and cost efficiency.
* Drive integration between service lines by improving workflows, enhancing knowledge sharing, and ensuring process compliance.
* Champion the use of technology platforms to improve data quality, operational efficiency, and service performance.
* Monitor financial performance, supporting budgeting, forecasting, and the delivery of agreed commercial targets.
Key Requirements
* 7–10 years’ experience in commercial property management, facilities management, or surveying.
* Proven leadership experience managing multi-disciplinary service teams.
* Strong understanding of technical property operations and hard services principles.
* Demonstrable success in client relationship management and stakeholder engagement.
* Strong commercial awareness with the ability to manage budgets and drive performance.
* Skilled in implementing process improvements and managing organisational change.
* Confident user of property management technology platforms and data-led systems.
* Excellent communication, problem-solving, and team development capabilities.
* RICS qualification and experience across both surveying and FM are advantageous.
Perks & Benefits
* Competitive compensation package.
* Comprehensive benefits including health, wellbeing, and financial support schemes.
* Opportunities for professional development and career progression within a large, forward-thinking organisation.
* Inclusive and collaborative working environment.
* Exposure to innovative technology and sustainability-led initiatives.