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Regional Accounts Support Advisor, Wolverhampton
Client:
Culligan UK limited
Location:
Wolverhampton, UK
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
c961342b27d7
Job Views:
3
Posted:
23.05.2025
Expiry Date:
07.07.2025
Job Description:
We're excited to welcome an enthusiastic and motivated Regional Account Support Advisor to join our Managed Accounts team here at Culligan!
Within this role, you will assist our Regional Account Customers to thrive through dedicated day-to-day Account Management. Working with the Regional Account Support Manager, this role provides a support network for the Regional Account Sales Executives within Culligan's sales function, ensuring customer needs and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience. This role is vital for the success and longevity of our Regional Accounts within the Managed Accounts Department. Your proactive approach to account health, customer experience, and retention will directly impact the company's growth and revenue.
Responsibilities include:
* Building and maintaining meaningful relationships with key contacts within your customer portfolio.
* Acting as a primary contact for customers, ensuring needs are met satisfactorily.
* Collaborating with teams to encourage the use of automated and digital working methods.
* Ensuring CRM/ERP data is current and accurate.
* Developing internal stakeholder relationships to support regional accounts.
* Working with the Customer and Cash Collection teams to prevent growing balances and aged debt.
* Highlighting pricing errors to reduce invoice queries and credit notes.
* Supporting review meetings with the Regional Sales team, handling escalations promptly.
* Supporting pricing and tactical increase activities to defend revenue and relationships.
* Assisting with customer campaigns and ROI analysis.
* Notifying relevant stakeholders of customer flight risks to prevent churn.
* Supporting team and manager in achieving business objectives.
* Maintaining strong communication with customers and internal teams.
* Suggesting improvements to customer journey, policies, and processes.
* Promoting the brand and company values positively.
Qualifications and Skills:
* Strong negotiation skills at a B2B level.
* Expertise in customer retention strategies.
* Excellent oral and written communication skills.
* Ability to manage diverse priorities against deadlines.
Additional benefits include:
* 23 days' holiday plus bank holidays.
* Company pension scheme.
* Company sick pay (after qualifying period).
* Cycle to Work scheme.
* Employee rewards and discounts.
* Option to join Health Care Cash Plan.
* Access to Employee Assistance Programme 24/7, 365 days a year.
* Ongoing learning and development opportunities through our online platform.
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