Locations Northampton Office, Northampton Northamptonshire NN4 7YB
time type Full time
posted on Posted Yesterday
job requisition id JR-098027
Title 1st Line IT Support
Location: Hybrid with regular travel to our HO in Northampton
The Role:
This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK, as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too! The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.
What We Can Offer You:
Our benefits include, but are not limited to:
* Flexible working and holiday entitlements
* Discounted childcare
* Quarterly Employee Appreciation Weeks
* Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
* Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What You Will Be Doing:
* First point of contact for telephone and onsite support requests for customers throughout the business.
* Answer, respond to and if necessary, to create IT service requests via a ticketing system or phone.
* Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, Knowledge Base articles).
* Where necessary escalate calls to the appropriate Team.
* Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s.
* Remote support of users.
* Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments.
* Travel may be necessary from time to time (travel expenses paid for).
Experience We Are Looking For:
* Ticketing systems
* Office 365 / 2016
* Windows 10 / 11
* Active Directory
* Exchange Admin Centre
* ITIL Processes
* Triaging
* Basic Knowledge of Networking
* Hardware Troubleshooting
* Customer Service Orientated – via all mediums.
Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.
We look forward to receiving your application!
If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.
About Us
At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce.We believe our people’s potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible.
Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day.These are quite literally at the HEART of our organisation’s ethos and culture as it helps us to provide a working environment that supports professionalism, growth and diversity.
We are passionate about our people’s ongoing learning and development.Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our 'World-Class Welcome' induction or our extensive ongoing training programme.Either way we want you to feel valued and invested in!
Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of “thank you” and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular “employee appreciation month”.This is a chance for everyone to share their gratitude to one another, across the whole company.Whether it is a “thank you” placed on our website, a chocolate pizza, team lunch or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another.
By creating this account you acknowledge that Bright Horizons will collect, store and process any of your personal data provided in respect of your application and employment in accordance with our Employee Privacy Notice.
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