Organisation England Hockey Salary £24k - £28k (depending on experience) Location Hybrid with office base at Bisham and a requirement to attend approx. 1 day per month Contract type Permanent (Full time) Closing date 30 January 2026 Job Description England Hockey’s Digital Transformation Strategy is underpinned by three core strategic objectives:
To acquire, analyse and share high quality data and insight for the betterment of the sport
Drive member engagement and income generation
Provide first-rate systems and technology to empower our staff and stakeholders
This is a new role within the Data & Technology team to increase capacity and enable the team to deliver day to day support while also progressing strategic projects. The role will be varied and multi-faceted with three primary components:
Information and Communications Technology (ICT) support
Membership Services
Data and Technology Project Support
The focus on each area will fluctuate to accommodate peaks and troughs in workload.
Key Responsibilities
ICT Support
In conjunction with England Hockey’s outsourced support provider, ensure that IT issues, queries, and change requests are logged and resolved to the user’s satisfaction in a timely manner in line with Service Level Agreements.
Provide first line support for IT issues and changes which are not covered by the outsourcing agreement, liaising with third party suppliers where necessary.
Be responsible for the purchase of laptops, peripherals, and other ICT equipment and services, as directed by the IT & Business Systems Manager, ensuring compliance with England Hockey’s purchasing policies and approval limits.
Provide advice, guidance, and training to England Hockey staff on ICT systems in use within the Organisation, to enable them to gain the full benefit of them.
Support the IT & Business Systems Manager in the planning and delivery of IT initiatives.
Provide the Competitions & Events Team with an initial point of contact for event IT requirements.
Membership Services
Weekly downloading of reports from various systems
Data maintenance in SQL tables
Assist with queries relating to user logins for multiple systems
Provide GMS Technical Support (Tier1) Queries, and feed developments into the change management process
Answer phones and provide Customer service where required
Load data to systems relating to Members Services e.g. Events (Coaching / Umpiring / Safeguarding)
Support with Power BI Dashboards
Data and Technology Project Support
Partner with internal and external stakeholders to gather, identify and document business and functional requirements.
Work alongside the IT and Business Systems Manager, on multiple strategic projects
Document action plans, and support delivery of projects to agreed timescales
Explain technical terms and concepts to non-technical stakeholders to assist in ensuring business and functional requirements requested are achievable.