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Location: Canary Wharf, other sites for training and working if required
Role Description: General Manager of THE CUBE, a premium competitive socialising and entertainment attraction located in Canary Wharf. You will lead a team of 150+, across F&B and Attractions.
Essential Duties and Responsibilities:
* Ensuring high performing operational and financial management of the venue, including F&B and attractions.
* Ensuring efficient customer throughput, maintenance of customer service, experiential and cleanliness standards.
* Recruiting, deploying, motivating and managing a management team of 6 and an operational staff team of 100+.
* Liaising directly with MG senior management, Canary Wharf, and stakeholders including partners, suppliers, neighbours and the media.
* Providing timely and accurate performance information to MG management, including producing a daily report for each department and for the venue overall.
* Dealing with and documenting staff and customer issues relating to HR
* Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems
* Responsibilities for Marketing & Communications
* Responsibility for Safety and Compliance
Person Specification
Technical Criteria
* Strong experience in a General Manager or senior management role.
* Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
* Experience of managing multi-faceted food and beverage operations.
* Experience directly overseeing Profit & Loss.
* Experience of working to and achieving clear KPIs.
* Excellent understand of general operations and soft facilities management.
* Good understanding of Health & Safety management and statutory compliance obligations.
* Good understanding of HR procedures.
* Good understanding of technology including Microsoft Office
* Flexible approach to working including regular late night and weekend shifts.
* Comfortable with working in a high-pressured environment where no 2 days can be the same.
Personal Criteria:
* Flexibility to work regular evenings and weekends
* Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team
* Engaging and pleasant persona to extend the customer experience
* Strong leadership qualities
* A keen eye for detail, never compromising on standards and keen to deliver an amazing service
* Ability to think on your feet and adapt to the exciting changes of a growing company
* Making suggestions for improving the way we work and the service we offer
* Excellent verbal and written English is required for this role
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