Administrator - (Part Time – Maternity Cover) Base : The role will be home based – working 18 hours per week over 3 to 4 days (Monday to Friday hours between 8am - 5pm Our Administrator plays a key role in a team to support social housing community, customer and responsible business initiatives nationwide. This flexible, home-based role provides essential administrative support to Operational teams, clients and partners in the delivery/coordination of Customer service and Social Value strategies, helping deliver high-quality services within an award-winning, people-focused organisation that genuinely values work/life balance. What’s in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH – option to buy or sell holidays (pro rata) Company pension scheme – up to 7.5% We also offer our employees; Discounted Healthcare Scheme, Highstreet & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more…. An outline of your responsibilities – Administrator Support the delivery of Novus Property Solutions’ Customer Services and Social Value strategies by working closely with operational teams, clients and partners to embed a customer‑first approach and deliver measurable social value outcomes aligned to client priorities and community needs. Coordinate and track Social Value and Customer Service initiatives across national contracts within a given region Monitor, report and assist with performance, spend, targets and case studies Support delivery of Social Value and Customer Service commitments from tenders and contracts Prepare reports, presentations and materials for meetings, events and awards Support employee engagement and high‑profile Customer Service and Social Value initiatives Assist with stakeholder communication across clients, customers, colleagues and partners Support the Contract Liaison Team and handle confidential information appropriately The role offers administrative support to the team, assisting new Customer Liaison Officer starters through a smooth and well‑coordinated onboarding process, including inductions, documentation and system setup. About you As an Administrator, you will need to be highly organised, methodical and confident when communicating both verbally and in writing. Strong computer skills are essential, as much of the role involves working with our in-house systems. A disciplined approach is a must for this home working role. During your first week, you will benefit from a structured induction programme designed to support you in learning our processes, procedures and systems. We also value fresh perspectives and are always open to new ideas and ways to improve efficiency, so you will be encouraged to contribute and make the role your own. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.